Nowadays, a lot of people desire to succeed in entrepreneurship. When startups such as Uber, Facebook, and Instagram achieve massive success within a short time, it makes entrepreneurship exciting. However, the success achieved by these startups is rarely reached without hard work, overcoming obstacles, and making tough decisions. Paul Herdsman, the co-founder, and COO of NICE Global is an entrepreneur who knows this too well.
The Jamaican-born entrepreneur co-founded NICE Global in 2014. The company has its headquarters in Montego Bay, Jamaica. Paul Herdsman admits that he had no experience in growing a company when he founded NICE Global back in 2014. Fortunately, everything worked as planned, therefore making NICE Global one of the biggest players in the multi-million dollar Business Process Outsourcing (BPO) industry in Jamaica.
About NICE Global
NICE Global was established with the aim of helping other companies that are interested in retaining customers, lowering overhead, and boosting revenues. They provide various services that include technical support, service outsourcing, back-office operations, after-hours support, and company sales and outsourced email services.
Building NICE Global to its current state hasn’t been easy thing for Paul Herdsman. In an article published on Weekly Opinion, Herdsman shared some of his critical Business Lessons that have helped NICE Global to stand out from the rest.
Creating a positive culture
Paul believes creating a culture where every employee feel like they are a part of the business can help in retaining them. Businesses spend a lot of money hiring and training new employees. Thus, high retention levels can highly benefit a company.
Investing in employees and other key business players
Most of the successful businesses train their employees so that they can have all the tools they need to work efficiently. NICE Global focuses on training their employees upon recruitment. They also provide continuing training to help sharpen the skills of their employees.
Hiring the best talent
Herdsman believes that no one can build a successful business on their own. Every company should look for the best talent in the market to succeed in the harsh business environment. Paul Herdsman’s NICE Global has established an employee referral program that helps them to find the best talent. View More Information Here.