There is nothing that is more frustrating than trying to reach a loved one who is incarcerated, but the charges are more than you can handle. These are the types of issues that Securus Technologies set out to address when they started their inmate telecommunication services. The company has been operating for the last three decades, and during this time, they have managed to transform the manner in which communications among the inmates is carried out and achieved more reliable and superior quality service delivery.
Customers who have been using the services offered by Securus have had a lot to say about the improvement that they have seen. For instance, there is a customer who once stated that they wanted to communicate with their loved one, but she was not in a position to visit the correctional facility. However, when she talked to the customer care representatives at Securus, they informed her that it was possible to set up a video call and talk with her loved one. She was happy about the fact that with the connection, she was able to have a video conference with the man for half an hour.
The company has been reviewed by the better business bureau and certified. The certification is an indication of their excellence in service delivery and customer relations. They do admit that there are times when the demands can be a bit of a challenge to handle at a go, especially because they are now offering their services to more than 20,000 correctional facilities, but they have always tried their best to give the best user experience to their clients. The company is working on the installation of newer and better communication systems in a bid to make their service delivery even better than they are. The management of Securus is confident that with time, they will only get better.